At BASEO Electronics, we are committed to ensuring that your orders are processed, shipped, and delivered to you as quickly and efficiently as possible. This Delivery Policy outlines everything you need to know about how we handle order processing, shipping, and delivery times, so you can shop with complete confidence.

Our headquarters is located at:
49 Tottenham Court Road, Greater London W1T 2EG, United Kingdom

We take pride in our reliable and transparent delivery process, providing you with peace of mind at every step of your purchase journey.

Order Processing Time

We aim to process and prepare your orders for shipment promptly. Here’s what you can expect:

  • Processing Time: All orders are processed within 1 to 3 business days of confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

During this time, we verify payment details, perform quality checks, and package your items securely for safe transit.

Delivery Timeframe

Once your order is processed, it will be dispatched to your chosen delivery address. The estimated delivery time is as follows:

  • Delivery Period: 3 to 7 working days, depending on your location and the shipping method selected.
  • For international deliveries, shipping times may vary based on the destination and customs processing.

Shipping Options and Costs

We offer a range of shipping options to meet your needs:

  1. Standard Shipping:

    • Affordable and reliable.
    • Delivery within 3 to 7 working days for domestic orders.

  2. Express Shipping:

    • Faster delivery for those in a hurry.
    • Delivery within 1 to 3 working days (available for an additional fee).

  3. International Shipping:

    • Delivery times vary by country.
    • Customs duties and taxes (if applicable) are the responsibility of the customer.

Shipping costs will be calculated at checkout based on your location and the selected delivery method.

Delivery Tracking

We know how important it is for you to stay informed about your order. That’s why we provide tracking information for all shipped orders.

  • Once your order is dispatched, you will receive an email with your tracking number and a link to the courier’s website.
  • You can track the progress of your delivery in real-time from dispatch to arrival at your doorstep.

Delivery Guarantee and Security

Your order is handled with the utmost care and security.

  • Secure Packaging: All products are packaged to protect them during transit, ensuring they arrive in perfect condition.
  • Trusted Couriers: We work with reputable shipping partners to guarantee safe and reliable delivery.
  • Delivery Confirmation: For added security, we require a signature upon delivery for high-value orders.

If you are not available to receive your order, the courier will leave a notification with instructions on how to rearrange delivery or collect your package.

Delays and Exceptions

While we strive to meet our delivery timelines, there may be rare circumstances beyond our control, such as:

  • Adverse weather conditions
  • Customs delays (for international shipments)
  • Public holidays or peak shopping periods

If your delivery is delayed, we will notify you promptly and work with our courier partners to resolve the issue as quickly as possible.

What to Do Upon Delivery

To ensure your satisfaction, we recommend the following steps when your order arrives:

  1. Inspect the Package: Check for any visible signs of damage before accepting the delivery.
  2. Report Issues Promptly: If your package or its contents are damaged, please contact us within 48 hours of receipt with photos and details.

Why Shop With BASEO Electronics?

When you shop with BASEO Electronics, you can rest assured that:

  • Your order will be handled with care and professionalism.
  • You’ll receive timely updates and accurate tracking information.
  • Our customer-first approach ensures any issues are resolved quickly and to your satisfaction.

Contact Us

Should you have any questions or concerns about your delivery, our dedicated customer support team is here to help.

  • Email: support@baseoelectronics.com
  • Phone: (+44) 20 8040 0281
  • 49 Tottenham Ct Rd, Greater, London W1T 2EG, United Kingdom.

Thank you for choosing BASEO Electronics. We are committed to delivering not just quality electronic products but also a seamless and worry-free delivery experience.