At BASEO Electronics, we value your trust and strive to provide you with the best possible shopping experience. To ensure your satisfaction, we have established a transparent and customer-friendly Returns and Refund Policy that reflects our commitment to quality and service.

Please take a moment to read the following guidelines, which detail our policy on returns, refunds, and exchanges. Should you have any questions, our customer support team is here to assist you.

Returns Policy

We want you to be completely satisfied with your purchase. If, for any reason, you are not, we offer a generous 120-day return period from the date of purchase. You can return eligible items under the following conditions:

Conditions for Returns

  1. Damaged or Defective Items:

    • If your product arrives damaged or defective, we will replace it or issue a full refund, including any shipping fees incurred.
    • Please report damages or defects within 7 days of receiving the item to expedite the process.

  2. Incorrect Items:

    • If you receive an incorrect product, please contact us immediately so we can arrange for a replacement or refund.

  3. Change of Mind:

    • If you’ve changed your mind, you may return the product provided it is unused, in its original packaging, and includes all accessories and documentation.
    • Items must be returned in a re-sellable condition.

Ineligible Items

  • Products that have been used, installed, or tampered with.
  • Software, digital products, or items marked as “non-returnable” at the time of purchase.
  • Items returned without prior authorization from our customer service team.

How to Initiate a Return

Initiating a return with BASEO Electronics is simple:

  1. Contact Us:

  2. Provide Documentation:

    • Share proof of purchase (e.g., order confirmation, receipt) and a brief explanation of the reason for the return. For damaged or defective items, include photographs as evidence.

  3. Receive Authorization:

    • Once your request is approved, we will provide you with a return authorization number and instructions for sending the item back to us.

  4. Ship the Item:

    • Securely package the item and send it to the address provided. Customers are responsible for return shipping costs unless the return is due to a defect or our error.

Refund Policy

Refunds are processed swiftly and efficiently to ensure minimal inconvenience.

Refund Timeline

  • Once we receive your returned item, our team will inspect it to ensure it meets the return conditions.
  • Refunds are typically processed within 14 days of receiving the item, although the exact timeline may depend on your bank or payment provider.

Refund Method

  • Refunds will be issued to the original payment method used during the purchase.
  • If you paid via credit/debit card, the refund should appear in your account within 3–14 business days, depending on your bank's policies.

Partial Refunds

  • If an item is returned in a condition that does not meet our standards (e.g., missing accessories, damaged packaging), a partial refund may be issued at our discretion.

Shipping Costs

  • Shipping fees are non-refundable unless the return is due to an error on our part or a defective item.

Exchanges

If you would like to exchange your item for a different product, please follow the same process as outlined for returns. Once the returned item is received and inspected, we will issue a store credit or process the exchange as per your request.

Customer Assurance

At BASEO Electronics, we prioritize your satisfaction and peace of mind. Here’s why you can shop with confidence:

  • Transparent Policies: Our return and refund process is designed to be straightforward, ensuring you know what to expect every step of the way.
  • Secure Transactions: With robust security measures in place, your personal and payment details are always protected.
  • Dedicated Support: Our friendly and knowledgeable customer service team is here to help with any concerns or questions.

Contact Us

For further assistance, please don’t hesitate to contact us:

  • Email: support@baseoelectronics.com
  • Phone: (+44) 20 8040 0281
  • 49 Tottenham Ct Rd, Greater, London W1T 2EG, United Kingdom.

We appreciate your business and look forward to serving you. Shop confidently with BASEO Electronics, knowing that your satisfaction is our top priority.